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Refund policy
We gladly accept returns and exchanges.
Contact us within: 14 days of delivery.
Dispatch items back within: 30 days of delivery.
We don't accept cancellations.
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Any questions?
It can always happen that something doesn't go quite as planned. Our customer service team is available every Monday through Friday to help you with all your questions, comments and any complaints. We encourage you to first report complaints to us by emailing info@titans-workshop.com. Or by contacting us via the page below. We're always happy to help.
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